How do I get in touch with you?

 As an ambassador, you can contact us through your Community Manager. Their contact details are on your dashboard when you log in.

Do I have to pay for anything up front? 

No, definitely not. The only time you would have to pay anything is if you take cash from a customer for a ticket sale and then would need to repay us.

What happens if I can't sell all the tickets issued to me?

No problem at all - there's no commitment on your part. You wouldn't owe anyone anything. Obviously you would need to sell your allocation in order to get your free ticket or reward though. 

Requesting Stock

When can I begin selling? 

You can begin to sell as soon as your Community Manager has issued you tickets to sell. If you want to start promoting urgently you can contact your Community Manager. Their mobile number is available on your dashboard.

How do I request to promote an event?

Click on the Events page. There you can browse current events and request tickets for them. Your Community Manager will be notified of your request and they will give you a call as soon as possible to explain how everything works. Then they will allocate you tickets to sell. Please make sure your mobile number is correct on your profile so we can get hold of you ;)

How do I see what I have available to sell? 

Click on the My Tickets tab. There you can see how many items you have available to sell. You can also see items that you have provisionally sold, but which are awaiting payment from your buyer.

How can I see what I have sold?

Click on the My Sales tab to see your sales history.

Making Sales

How do I make a sale?

Click on the Make Sale tab. There are then 3 simple steps to follow. · You click whether the customer is paying via cash or card. · You select the product and quantity the customer wishes to purchase. · You fill in the customer’s details they will then receive an email with a payment link.

How do card sales work? 

When you make a card sale, the buyer is e-mailed a payment link. The sale is not complete until the customer has made their payment. As soon as they have paid, we send them their ticket confirmation.

How do cash sales work?

When you make a cash sale, you should ensure that you have the money from the customer before you click to confirm the sale since you will be accepting liability for the cost of the ticket. As soon as you have confirmed the sale, we send the customer their ticket confirmation. You then need to repay us the money. 

UK - How do I pay you for payments I take as cash? 

The best, and most widely used way to pay TPN is via debit card using the facility on your My Account tab. Here you can see cash payments that you have taken and select to pay them to us by debit card.

Customer Queries

When will my customers receive their ticket?

It differs depending on the event. Check out the Events page for the date by which your customers will receive their tickets.

Can ticket confirmation emails be used to enter a festival?

No, the confirmation email is not a valid means of entry to the festival. The customer has bring their actual ticket which they will receive separately as an e-ticket or by post.

My Free Tickets

How and when do I receive my free tickets?

Once you have sold the required amount to earn yourself a free ticket, your Community Manager will gift you a ticket. You will then need to add dispatch details of the person attending who will then be sent a confirmation email.

Can I give my free ticket to my friend?

Yes, you can add the dispatch details of a friend and they will receive the confirmation email and real ticket.

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